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Service


Do you have any questions? Or would you like to speak to our service hotline in Nuremberg? No problem! This is the place to find all the relevant information about NIVONA and our service.

Our customer service is here for you.

How to reach us

Monday to Friday, 8 am to 5 pm, you can call us on +49 (0)911 252663-90.

Service e-mail: service@nivona.com

NIVONA customer support and service has one aim above all: your long-term happiness and satisfaction with your NIVONA. Do you have any questions about your machine? Do you need help with using it? Or do you have a technical problem? You can find answers here. As the owner of a NIVONA, you can contact our central service point if you have any questions. In warranty cases, we will of course provide a repair free of charge.

Our Service Point at Südwestpark 49 in Nuremberg is once again open for you, for receipt and collection of NIVONA machines from 8 am to 4 pm, Monday to Friday.

 Warranty
conditions

All warranty conditions for NIVONA machines are available to download in PDF here.

⇓ 5-series to 9-series

⇓ NICR 1030/1040

⇓ NICO 100/NICG 130

Our Fees

The following flat rates apply for repairs outside the warranty*:

* The fees apply for direct processing with the NIVONA central service. There may be additional handling costs for processing through a specialist retailer. Submission and checking by us are generally free of charge for you.


The fees apply for direct processing with the NIVONA central service. Submission and checking remain free of charge.

Flat-rate costs for all models in the series 5' to 10'

Fee (1): 99 euros incl. VAT; incl. transport packaging and shipping as well as labour and small parts.

Fee (2): 179 euros incl. VAT; incl. transport packaging and shipping as well as labour, small parts and component replacement.

Fee (3): 239 euros incl. VAT; incl. transport packaging and shipping as well as labour, small parts and complex multiple component replacement.

Flat-rate costs for CUBE 4'

Fee (1): 99 euros incl. VAT; includes working time, small parts, cleaning, descaling; excl. transport & packaging.

Fee (3): 159 euros incl. VAT; includes working time, up to a complex multi-component replacement, cleaning, descaling; excl. transport & packaging.

Please also note that warranty claims for a NIVONA machine can be fully guaranteed only if the machine was purchased from a NIVONA-authorised specialist retailer.

Proper Packaging

Does your NIVONA appliance need to be sent in? If so, we will provide you with a shipping carton and packaging material for optimum protection of your appliance during transportation. If you need help packing your coffee machine, simply follow our video instructions: